
I went into my local TSB branch the other day as I wanted to change my address. I went in and showed the woman my card, she asked me to sign on a peice of paper, asked me for my new address, typed it in, and said horray its all set up. I then went on to ask her if she could re-send me my pin number as I had forgotten it (which was true), and she said its fine.
Now what I don't understand is where are the security precautions? In theory anyone could have stolen my card (I don't have many cards, but my parents have loads, they wouldn't realise when one went missing!), practiced my signature which is on the back of my card, gone into the bank, changed the address AND recieved the pin number three days later! How easy is that ...
Surely TSB should have some kind of precautions? Shouldn't they ask for a picture ID or a proof of address document to change my address?
Can I trust this bank to keep my money secure? Would you trust them?
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